The whole process
Six steps from sign-up
to a finished wall.
Service-area checks, plan selection and account setup all happen inside the Colma app — here's what each stage looks like.
Step 1
Create your account
Sign up with your email, Google or Apple, then verify your account with a one-time code.
Step 2
Choose a membership
Choose Care, Care Plus or Total Care and pay securely online.
Step 3
Add your property
Enter your property address. We'll check the postcode to confirm we service your area.
Step 4
Submit a repair request
Describe the damage, add up to five photos, and record the size in 50cm²/1m² units against your plan's allowance.
Step 5
We schedule & complete it
Our team reviews the claim, books a date, does the work, and uploads finished-job photos.
Step 6
Track status & renew
Follow the job from Submitted through Completed in the app, and your allowance renews with your subscription each year.
Your allowance resets with your subscription each year, and unused repairs don't carry over.
Your repair request
How 1 m² works
Repair up to four damages in one request, with a combined repair area of up to 1 m².
Example repair request
- 1Hole in the living room wall
The combined repair area in one request can total up to 1 m². As you add measurements, the app shows how much repair area is still available.
Follow your repair
From request to done, you're kept in the loop.
Follow your repair request at every step. We'll keep you updated and add photos once the work is finished.
- SubmittedWe receive your repair request, photos and measurements.
- ScheduledWe confirm a date within your preferred time window and let you know.
- In ProgressA Colma tradesperson is working on your repair.
- CompletedPhotos of the finished repair are added to your account.
Need to cancel? You can cancel a booked repair up to 48 hours before the scheduled date.
Questions
The things people ask first
Still have a question? Contact our team through the app or by email.
Enter your postcode when you add a property. We'll tell you if it's in a Colma service area. If we haven't reached your area yet, register your interest and we'll let you know when we do.
Each repair claim carries up to 1 m² of repair area. Spend it on one large patch, or split it across separate damages — up to 4 on Care and 8 on Care Plus and Total Care — in any mix that adds up to 1 m² or less.
Care includes up to 3 service requests a year with up to 4 repairs in each (12 repairs a year). Care Plus includes 4 requests with up to 8 repairs each (32 a year), and Total Care 5 requests with up to 8 repairs each (40 a year). Both counters reset when your subscription renews.
You enter the width and height for each damage as you add it. Laying an A4 sheet (30 × 21 cm) or a standard pen (15 cm) beside the damage before you photograph it gives us a scale reference to check the measurement against.
The repairs themselves are covered by your membership. Each maintenance visit carries a $39 service fee covering scheduling, travel and administration. If a job runs past what your plan covers, you get member pricing on the extra work and we quote it before anything starts.
Yes — cancel from the repair's detail screen up to 48 hours before the scheduled date.
Yes. Each property carries its own plan, and the multi-property discount applies automatically per property as you add more to your account.
Through Stripe. Choose weekly, monthly or yearly at sign-up, change or cancel from your profile, and every invoice stays in your account.
Your home, taken care of. Without the runaround.
The Colma app is coming soon to iOS and Android. Check your postcode, explore memberships and request a repair right here on our website.